XpertCare – The Support Program for WireXpert
Article number: 226101
Reliable in use. Predictable in operation. Cost-effective.
- Annual calibration and device testing at your local service centre
- Preferred repair service with free replacement device
- Replacement of typical wear parts – up to 6 per year
Comprehensive coverage – the XpertCare Support Program
Unexpected downtime can stall projects and cause unnecessary costs. With the XpertCare Support Program, you can reduce this risk – reliably, predictably and beyond the standard warranty.
XpertCare was developed specifically for the WireXpert 500, WireXpert 4500 and their fiber optic modules and offers three key components:
1. Annual calibration and device testing
- Performed at the Softing Service Centre
- Inspection of all accessories and functions
- Firmware update to the latest version
- Calibration date is stored in the device and appears on the test report
2. Preferred repair service with replacement device
- Replacement device sent as quickly as possible in the event of a defect
- Shipping usually within one working day within the EU
- Delivery in a transport case with prepared return documents
3. Replacement of wear parts
- Up to six individual parts per contract year
- Applies to:
- Channel link adapters
- Permanent link adapters
- Measuring cables
- Batteries
- Headsets
- Adapters and cables are considered as two parts when sold in pairs
- Return of the defective part may be necessary
Effective in practice
Technical Safety
- Stable measurement accuracy through regular calibration
- Error-free operation through systematic testing
- Compatibility with current firmware versions
Fast response
- Replacement device prevents downtime on the construction site
- Simplified return process thanks to prepared documentation
- Clearly structured process for damage claims
Predictable operation
- No risk from sudden repair costs
- Spare parts already included in the package
- Less administrative effort thanks to fixed responsibilities
FAQ
- Term: 1, 2, or 3 years
- Extension possible within the term
- Optimal: conclusion upon purchase of equipment
- Subsequent conclusion possible if:
- Device is less than 90 days old
- For older devices: free inspection at the service centre
- Excluded:
- Devices older than 5 years
- Intentional damage or misuse
- Contract number and registered product data
- Term and start of the support period
- Contact details of your designated contact persons
- Removable cheque card with QR code for quick service requests
- Pre-printed fax form for written service requests
- Fill out the online form
- Scan the QR code from the device label
- Use the fax form included with the certificate
- Phone: +49 89 456 56-0 (Please have your XpertCare number ready)