RMA Request

Notice Regarding Order Processing

We are currently migrating our internal system to SAP in order to make our processes even more efficient for you in the future. During this transition phase, there may be occasional delays in processing times.

Thank you for your understanding. We are working to make this transition as smooth as possible for you.

Please fill out this form for all returns or complaints and send it to us. The form you have completed will be processed automatically. The automatically generated RMA return document including the RMA reference number will be sent directly by e-mail to you and (if the e-mail address is entered in the form) to your dealer for information about the initiated service order. Please print out the RMA document and enclose it as a cover letter with your return shipment.

Please note that we can only process your repairs/calibrations via the specialist dealer responsible for you. If not specified, this will be determined by checking the serial number and the processed delivery order. If you would like to be serviced via a preferred specialist dealer, please list this on the RMA form.

If you have any questions, you can contact us by phone on 089 45 656 610 or via email at support.itnetworks@softing.com .

Do you have a general support request? Please use the following form for this: General Support Request