RMA requests

Please fill out this form for all complaints / returns and send it to us. We will contact you as soon as possible. If you have any questions, you can contact us by phone on +49 89 45 656 660 or by email at support.itnetworks@softing.com.

Do you have a general support request? Please use the following form for this: Support request

User / Customer
Retailer in charge / Purchased from


In order to be able to answer your support request quickly and completely, we use the product "Service Cloud" from Salesforce.com. Responsible for the German-speaking region is salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich. We have concluded an data processing agreement and standard contractual clauses with Salesforce to ensure the best possible protection for your data. You have the right to object to data processing by us at any time. You can find more information about your rights in the privacy policy.